Privacy Policy

Lockard Design Co. ("we," "us," or "our") operates the website lockarddesignco.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services. Please read this policy carefully. By using our website, you agree to the practices described herein.

Information We Collect

Personal Information

When you fill out a contact form, request a quote, or otherwise communicate with us, we may collect personally identifiable information including:

• Name
• Email address
• Phone number
• Business name
• Website URL
• Any additional details you provide in form submissions or messages

Automatically Collected Information

When you visit our website, certain information is collected automatically through cookies and similar technologies, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs and pages visited
• Time and date of your visit
• Time spent on pages
• Device information (screen resolution, device type)

How We Use Your Information

We use the information we collect for the following purposes:

• Communication: To respond to your inquiries, send project updates, and provide information you have requested.
• Service delivery: To deliver the web design, SEO, and website management services you have engaged us for.
• Analytics and improvement: To understand how visitors use our website so we can improve its content, functionality, and user experience.
• Business operations: To manage our client relationships, process transactions, and maintain records for accounting and legal compliance.
• Marketing: To send occasional updates about our services, if you have opted in to receive them. You may opt out at any time.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: We use third-party tools and platforms to operate our business and deliver services, including Google Analytics (website analytics), Netlify (website hosting), and other professional tools. These providers may have access to your information only to perform tasks on our behalf and are obligated to protect it.
• Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of rights: We may disclose information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, or threats to the safety of any person.

SMS/Text Messaging

By providing your phone number through our website forms or during service onboarding, you consent to receive SMS text messages from Lockard Design Co. related to your inquiry or the services you have engaged us for. Message types include lead notifications, service and account alerts, appointment or project updates, and responses to your inquiries. Message frequency varies based on your activity and the services you use. Message and data rates may apply.

• Opt-out: You can opt out of SMS messages at any time by replying STOP to any message. After opting out, you will receive one final confirmation message and no further texts.
• Help: Reply HELP to any message for assistance, or contact us at hello@lockarddesignco.com or (856) 770-2456.
• No third-party sharing: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in consent and phone numbers collected for SMS purposes are not sold, rented, or shared with any third party.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather usage data. Cookies are small data files stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., form submissions, navigation).
• Analytics cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use Google Analytics for this purpose.
• Functional cookies: Enable enhanced functionality and personalization, such as remembering your preferences.

You can control cookie settings through your browser. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain features on our website.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure hosting through Netlify, encrypted data transmission via SSL/TLS, and restricted access to personal information within our organization.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out: You may opt out of receiving marketing communications from us at any time by contacting us directly or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within a reasonable timeframe.

Third-Party Links

Our website may contain links to third-party websites, services, or resources that are not operated by us. We have no control over the content, privacy policies, or practices of these third-party sites and assume no responsibility for them. We encourage you to review the privacy policy of every site you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: